Refund & Cancellation Policy – FashionKaam.com

Effective Date: 05-11-2025
Last Updated: 05-11-2025

1. Scope

This policy applies to:

• Directory advertisers on FashionKaam.com (who purchase listing services, advertising packages, featured placements, etc.) (“Advertisers”)

• Users of FashionKaam.com (who purchase services via the platform and/or pay any fees, if applicable) (“Users”)

• All purchases, payments, subscriptions or bookings made via the FashionKaam.com platform or directly via services offered through the platform.

2. Cancellation by Advertiser or User

2.1 Cancellation by Advertiser

• An Advertiser may cancel a listing or advertising package before it goes live or within a specified “cooling off” period ( within 48 hours of payment) and may request cancellation.

• If cancellation is requested after the listing/advertisement has gone live or once the service commencement has occurred, a cancellation fee or no-refund policy may apply (see section 3).

• To cancel an order, the Advertiser must send an email to support@fashionkaam.com with subject “Cancellation Request – [Order/Booking ID]”.

2.2 Cancellation by User

• If a User booked/paid for a service via the directory (e.g., a fashion consultation, listing upgrade, sponsorship slot) and wishes to cancel, they may do so within 3 days before the scheduled service or listing start.

• Cancellation requests must be sent to support@fashionkaam.com referencing the order/booking ID and reason.

3. Refunds & Non-Refundable Situations

3.1 Refund Eligibility

• Full refunds will be granted if the service listing/advertising package has not gone live and the cancellation request is received within the cooling-off window ( 48 hours).

• If the service was defective, not delivered, or materially not as described, the Advertiser or User may request a refund which will be reviewed on its merits.

3.2 Non-Refundable / Partial Refunds

• Once a service has been fully performed , listing live for more than 7 days, or service completed, no refund will be given unless required by statute.

• If the Advertiser or User cancels after the start of the service or listing, a pro-rated refund (if any) may be offered at our sole discretion, subject to deduction of any incurred costs (such as operational costs or third-party fees).

• Some packages may be explicitly marked non-refundable (e.g., “featured listing – 30 days”) — such non-refundable status will be clearly stated at time of purchase.

3.3 Refund Timeline & Method

• Once a valid refund request is approved, refunds will be processed within 15 business days to the original payment method unless otherwise agreed. This is in line with banking and payment gateway processing norms in India. 

• Refunds will only include the amount paid for the service listing/advertising package. Any bank charges, third party fees or cost of services already rendered will be deducted if applicable.

4. Change of Listings / Upgrades / Downgrades

• If an Advertiser wishes to upgrade or downgrade a listing or advertising package, the difference in payment will be handled per the platform’s internal policy (pro-rata, or new payment). These transactions are treated as new orders rather than cancellations.

• No refunds will be given for upgrades; downgrades may result in pro-rated credit at our discretion.

5. Platform’s Right to Cancel

• FashionKaam.com reserves the right to cancel any listing or service if it violates our Terms of Use, is found to be fraudulent, or for any other reason. In such cases, we may offer a full refund or alternative credit in site-wallet form, at our discretion.

• If cancellation is due to our error (e.g., platform downtime, mis-listing, technical failure) a full refund will be offered.

6. No Obligation for “Change of Mind” After Start

• Advertisers/Users should note that once the listing/service has commenced (e.g., the listing is live, advertisement displayed, or service commenced), FashionKaam.com is under no obligation to provide a refund purely because the advertiser/user changes their mind about continuing.

• Users are urged to review the service description, timelines and terms carefully at the time of purchase.

7. Limitations & Exclusions

• Refunds will not be provided for services lost due to force majeure (events beyond our reasonable control) unless otherwise required by law.

• Any third-party cost (e.g., payment gateway charges, bank fees) incurred at the time of purchase will not be refundable by FashionKaam.com unless explicitly stated.

• Any service consumed or partially utilized is deemed to have been delivered; the portion already delivered may not be eligible for refund.

8. Compliance with Indian Law

• In compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E‑commerce) Rules, 2020, we ensure that the refund policy is clearly displayed, accessible before purchase, and that any cancellation or refund request is processed in a reasonable time. 

• Any cancellation charges imposed will reflect actual costs incurred and will not be unfair or disproportionate.

9. How to Request a Refund or Cancellation

• Send email to: support@fashionkaam.com

• Subject line: “Refund/Cancellation Request – [Order/Booking ID]”

• Provide: Name, email, order/booking ID, reason for cancellation, date of purchase, service description

• We will acknowledge receipt of the request within 48 hours and provide a decision within 10 business days, as required under e-commerce rules.

10. Dispute & Grievance Resolution

• If you are not satisfied with our resolution, you may escalate the matter via support@vestiverse.in.

• In accordance with Indian law, you have the right to approach the relevant consumer forum or complaint redressal mechanism.

11. Amendments to Policy

• FashionKaam.com reserves the right to amend this Refund & Cancellation Policy at any time. Updated versions will be posted on the Site with a revised “Last Updated” date. Continued use of the site/services after any change constitutes your acceptance of the revised policy.